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Privacy Policy

For Ceremonies by Fleur

My contact details:

Name: Fleur Hoole

Phone Number: 07441 34 44 35

E-mail:  fleur.hoole@ceremoniesbyfleur.co.uk

The type of personal information I collect:

I currently collect and process the following information:

  • Name
  • Email address
  • Telephone numbers
  • Personal details you have voluntarily disclosed in a contact form, or questionnaire or in person.

Keeping Your Information Safe

I take your privacy very seriously.

So that you can be confident your data and information is safe, and to comply with UK and EU law, I adhere to the requirements of the General Data Protection Regulations (GDPR).

This means that:

· Your information will never be shared with any third party without your express permission.

· Your information will not be shared on social media without your express permission.

· Your ceremony or service script will not be shared with anyone else without your express permission.

· Your information will be stored and backed up securely.

· You have the right to see what information is being held.

· You have the right to ask for your information, in whole or in part, to be deleted.

· Requests will be actioned within 2 calendar weeks.

· After your service or ceremony is complete, all notes will be securely destroyed.

· Electronic copies of scripts and correspondence are kept for future reference for 2 years only. These can be accessed or removed at your request at any time. After 2 years, all scripts and correspondence will be permanently deleted.

Exceptions

In practice, information about your choices for a funeral service may be shared with the funeral director, and your permission is assumed for this.

Similarly, practical details of a wedding or other ceremony may be shared with the venue organiser, and your permission is assumed for this.

As my client, you will always have the opportunity to see the script for your ceremony or service beforehand, so that you can be sure no information will be shared publicly without your prior approval. If you choose not to read the draft, your permission to share that information will be assumed.

How I store your information:

Your information is securely stored in my password protected online files and email system.   

I keep your personal contact details for the duration of our consultation period and delete them from my files, telephone contacts and email system if you are not proceeding with my services.

I will keep a copy of your invoices and receipts for 6 years, in accordance with HMRC self-assessment tax regulations. These will be stored in a password protected online file.

To discuss or request changes to your data:

Please feel free to contact me directly : fleur.hoole@ceremoniesbyfleur.co.uk

If you make a request, I have one month to respond to you at no cost to yourself.

If you are not satisfied, you may also make a complaint to SICA or the ICO – see my Complaints policy.

Signed: Fleur Hoole

Updated: 06/05/2024